Return & refund
At APPLEPENS we strive for 100% customer satisfaction. If you have any questions or problems with our shipping or product, please email us, our team will assist you immediately.
===>> RETURN POLICY <<===
Exchanges: 14 days from the date of delivery in perfect condition, with no visible wear. Buyer must pay for return shipping if not covered by our warranty against manufacturing defects and replacement is not due to our fault.
If for any reason you are not satisfied with the order you receive, please contact us.
PLEASE NOTE: This warranty covers manufacturing defects only and does not include:
Damage caused by an accident
Degradation of colors and materials by solar radiation
Returns/exchanges of products with contact with water will not be accepted.
===>> REFUND <<===
If you believe that the product you purchased does not meet the original requirements, you have the option of requesting a refund.
You can receive a refund if:
You are not satisfied with your order: You have purchased your products in the last 10 days and you wish to return them. We will arrange the refund as soon as possible after we receive the items from you
The product you purchased is completely inoperative
You have not received your product within 60 business days or 90 business days
Please be aware that refunds may take 3-5 business days to refund to your account.